{"xsrfToken":"14aaa17645db279109a2cefea54d556236e3f2f6_lout","branding":{"id":"4","key":"scp","name":"Communardo App Support","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/19","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#961a2a","headerLinkHoverBGColor":"#961a2a","headerBadgeColor":"#961a2a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/12bc5ab2-e727-4c7d-8af4-0476e7fc028c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZWYxNzUwZC1iYmJhLTQwMjQtYTc1NC1jNDMzYzBmZDA1NTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEyYmM1YWIyLWU3MjctNGM3ZC04YWY0LTA0NzZlN2ZjMDI4YyI6WyJyZWFkIl19LCJleHAiOjE3MzIyMTgzODgsIm5iZiI6MTczMjIxNzc4OH0._8VecshrfaySBabK_r7MdT8R9AIL5n-RbECZq32HHjI&client=cef1750d-bbba-4024-a754-c433c0fd0552&mode=fit","logoId":"12bc5ab2-e727-4c7d-8af4-0476e7fc028c","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Communardo Help Center","sharedPortalName":"Communardo Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen im Communardo Help Center","sharedPortalName":"Communardo Help Center","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Communardo Help Center","sharedPortalName":"Communardo Help Center","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ec6607","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/e4b113f1-cc76-4739-a42a-60b69767a54c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZWYxNzUwZC1iYmJhLTQwMjQtYTc1NC1jNDMzYzBmZDA1NTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU0YjExM2YxLWNjNzYtNDczOS1hNDJhLTYwYjY5NzY3YTU0YyI6WyJyZWFkIl19LCJleHAiOjE3MzIyMTgzODgsIm5iZiI6MTczMjIxNzc4OH0.6CNO4iFd0O2Eu8DIuPjX1sreDz_3VRF7qa3eSX6ZfEw&client=cef1750d-bbba-4024-a754-c433c0fd0552&height=300&mode=fit","bannerMediaApiFileId":"e4b113f1-cc76-4739-a42a-60b69767a54c","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"4","key":"scp","projectId":10465,"serviceDeskId":4,"name":"Communardo App Support","description":"<p>Contact support for help with your Communardo products. Our support language is English.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"41","name":"Have a question about making the most of your app?","descriptionHtml":"<p><br class=\"atl-forced-newline\"> The <b>app documentations</b> can be found at the <a href=\"https://communardo.atlassian.net/wiki/spaces/HOME/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Communardo Product Center</a>.</p>","callToAction":"Have a question about making the most of your app?","introHtml":"<p>General question regarding installation or configuration</p>","icon":10520,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[12],"key":""},{"id":"48","name":"Migration Support","descriptionHtml":"","callToAction":"Migration Support","introHtml":"<p>Let us help you with the app migration process</p>","icon":10473,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[12],"key":""},{"id":"42","name":"Miss a feature in your app?","descriptionHtml":"<p><br class=\"atl-forced-newline\"> The <b>app documentations</b> can be found at the <a href=\"https://communardo.atlassian.net/wiki/spaces/HOME/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Communardo Product Center</a>.</p>","callToAction":"Miss a feature in your app?","introHtml":"<p>Suggest an improvement for your app</p>","icon":10539,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[12],"key":""},{"id":"46","name":"Partner Fast Lane","descriptionHtml":"<p>You can find the app documentations <a href=\"https://communardo.atlassian.net/wiki/spaces/HOME/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a></p>","callToAction":"Partner Fast Lane","introHtml":"<p>Request by a Marketplace Partner or Solution Partner. Other requests will be re-organized</p>","icon":10530,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[12],"key":""},{"id":"47","name":"Request Demo","descriptionHtml":"","callToAction":"Request Demo","introHtml":"<p>Let us show you how you can use a Communardo app</p>","icon":10458,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[12],"key":""},{"id":"40","name":"Submit a problem report to us","descriptionHtml":"<p><br class=\"atl-forced-newline\"> The <b>app documentations</b> can be found at the <a href=\"https://communardo.atlassian.net/wiki/spaces/HOME/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Communardo Product Center</a>.</p>","callToAction":"Submit a problem report to us","introHtml":"<p>A report of undesired behavior of the app</p>","icon":10545,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[12],"key":""},{"id":"44","name":"Support Escalation","descriptionHtml":"<div class=\"panel\" style=\"border-width: 1px;\">\n <div class=\"panelContent\">\n <p>If you want to escalate an existing support issue you created, you can use this form. Please enter the ID in the form \"SCP-xxxxxx\" below.</p>\n </div>\n</div>","callToAction":"Support Escalation","introHtml":"<p>Escalate an existing support issue</p>","icon":10532,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[12],"key":""},{"id":"43","name":"E-Mail Request","descriptionHtml":"","callToAction":"E-Mail Request","introHtml":"","icon":10536,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"45","name":"Need help with the Communardo SocialQMS?","descriptionHtml":"","callToAction":"Need help with the Communardo SocialQMS?","introHtml":"<p>For customers who are still using the QMS solution</p>","icon":10533,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[],"key":""}],"reqGroups":[{"id":12,"name":"App Support"}],"orderMapping":{"12":[40,42,41,47,46,44,48]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d2f1ce9f-8c06-3eba-9a25-55399b19a255","appLinkName":"System Confluence","appLinkUrl":"https://communardo.atlassian.net/wiki","spaceKey":"KB","spaceName":"Communardo Knowledge Base","spaceUrl":"https://communardo.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"SCP","serviceDeskId":4,"kbLinkDomainURLs":["https://communardo.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SCP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZWYxNzUwZC1iYmJhLTQwMjQtYTc1NC1jNDMzYzBmZDA1NTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNDY1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIyMTg5ODgsIm5iZiI6MTczMjIxNzc4OH0.WPSEIwNIfZhuyAq6MLod5VxDYlGPqwbWWspzmZFMBHU","targetCollection":"upload-project-10465","endpointUrl":"https://api.media.atlassian.com","clientId":"cef1750d-bbba-4024-a754-c433c0fd0552","tokenDurationInMins":20}},"reqCreate":{"id":48,"projectId":10465,"form":{"name":"Migration Support","descriptionHtml":"","callToAction":"Migration Support","intro":"<p>Let us help you with the app migration process</p>","instructions":"","icon":10473,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"How can we help? (in brief)","description":"Please describe what you need in brief (one sentence).","descriptionHtml":"<p>Please describe what you need in brief (one sentence).</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10477","fieldConfigId":"10631","label":"External Support Involved","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["11336"],"values":[{"value":"11336","label":"Active","selected":false,"children":[]},{"value":"11337","label":"Finished","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"App","description":"Please choose the affected app(s).","descriptionHtml":"<p>Please choose the affected app(s).</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11240","label":"Accessibility for Confluence","selected":false,"children":[]},{"value":"11236","label":"CUTE for Confluence","selected":false,"children":[]},{"value":"11242","label":"CUTE for Jira","selected":false,"children":[]},{"value":"11244","label":"Categories for Bitbucket","selected":false,"children":[]},{"value":"11237","label":"Connector for SharePoint Search","selected":false,"children":[]},{"value":"11238","label":"IT System and Application Catalogue","selected":false,"children":[]},{"value":"11245","label":"Legacy SharePoint Connector","selected":false,"children":[]},{"value":"11254","label":"Metadata for Confluence Cloud","selected":false,"children":[]},{"value":"11241","label":"Metadata for Confluence Data Center/Server","selected":false,"children":[]},{"value":"11250","label":"Process Management Suite for Confluence","selected":false,"children":[]},{"value":"11253","label":"SharePoint Connector for Confluence Cloud","selected":false,"children":[]},{"value":"11246","label":"SharePoint Connector for Confluence Data Center/Server","selected":false,"children":[]},{"value":"11259","label":"SharePoint Connector for Jira Cloud","selected":false,"children":[]},{"value":"12052","label":"SharePoint Connector for Jira Data Center","selected":false,"children":[]},{"value":"11252","label":"SubSpace Navigation for Confluence Cloud","selected":false,"children":[]},{"value":"11247","label":"SubSpace Navigation for Confluence Data Center/Server","selected":false,"children":[]},{"value":"11243","label":"Usage Statistics for Jira","selected":false,"children":[]},{"value":"11249","label":"User Anonymizer for Confluence (GDPR)","selected":false,"children":[]},{"value":"11248","label":"User Anonymizer for Jira (GDPR)","selected":false,"children":[]},{"value":"11256","label":"User Profiles for Confluence Cloud","selected":false,"children":[]},{"value":"11234","label":"User Profiles for Confluence Data Center/Server","selected":false,"children":[]},{"value":"11257","label":"User Profiles for Jira Cloud","selected":false,"children":[]},{"value":"11239","label":"User Profiles for Jira Data Center/Server","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Please add any details that might help us help you.","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10514","fieldConfigId":"10622","label":"Please enter your SEN “SEN-” or Entitlement Number “E-”","description":"You can find the Support Entitled Number here: https://communardo.atlassian.net/wiki/x/tCUlg","descriptionHtml":"<p>You can find the Support Entitled Number here: <a href=\"https://communardo.atlassian.net/wiki/x/tCUlg\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://communardo.atlassian.net/wiki/x/tCUlg</a></p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Please attach any files that you think might help us to help you.","descriptionHtml":"<p>Please attach any files that you think might help us to help you.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/48","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/48","calendarParams":{"firstDay":0,"date":"2024-11-21T20:36:28+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d2f1ce9f-8c06-3eba-9a25-55399b19a255","appLinkName":"System Confluence","appLinkUrl":"https://communardo.atlassian.net/wiki","spaceKey":"KB","spaceName":"Communardo Knowledge Base","spaceUrl":"https://communardo.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"SCP","serviceDeskId":4,"kbLinkDomainURLs":["https://communardo.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZWYxNzUwZC1iYmJhLTQwMjQtYTc1NC1jNDMzYzBmZDA1NTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNDY1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIyMTg5ODgsIm5iZiI6MTczMjIxNzc4OH0.WPSEIwNIfZhuyAq6MLod5VxDYlGPqwbWWspzmZFMBHU","targetCollection":"upload-project-10465","endpointUrl":"https://api.media.atlassian.com","clientId":"cef1750d-bbba-4024-a754-c433c0fd0552","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}