\uD83E\uDD14 Problem
There are projects that do not appear to use the User Profiles for Jira Cloud app (no custom fields created through the app are assigned to any screens). Nevertheless, every time issues are updated, the user information is retrieved from Microsoft 365. (This can also be seen in the issues' history.)
This results in unnecessary data traffic.
🧐 Cause
Our User Profiles for Jira Cloud app synchronizes user information into all issues that are associated with custom fields created by our app. This is controlled by the context that those fields are assigned to. When created through our app, all fields are added to the global context by default (i.e. they are available on all issues).
| Info |
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Not having the custom fields on any screens does not change this behaviour. |
\uD83C\uDF31 Solution
To stop updating issues for specific projects, you can change the context configuration. There are two possible approaches to achieve this:
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