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After a successful run of the configuration test, it should look like this:
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Image 1: Successful run of the configuration test (click to enlarge)
In case errors occurred occur potential problems, their causes, and possible solutions are listed below.
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Consider that other browsers would possibly yield other results. This applies in particular for to browsers on the end user machines. |
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Login requires the user to click a button to prevent blocking by the browser. Some browsers might still block the login pop-up.
Workaround The workaround is to have users deactivate the pop-up blocker at least for their confluence domain as originating (and https://login.microsoftonline.com/ as the domain of the pop-up if this can/has to be specified).
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Other users might also have the problem: namely not when using the support tool but when inserting or viewing a SharePoint Online List or respectively a Document macro. In the process, they have to "loginlog in" at least once to connect the SharePoint Connector app to SharePoint Online, even if they are already logged in into to SharePoint Online or Office 365. |
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Check Azure setup and check there see if the application ID is correctly configured in Confluence. Check the reply URL configuration for the application in the Azure portal: it has to be a full URL not just the domain name of Confluence. (Save the Azure application configuration. Wait a minute before retestretesting.) |
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If the popup only appears shortly and then closes before you can do anything and you've gone through the above steps, please make sure you have completed the steps in the section Enable OAuth 2.0 Implicit Grant Flow of the documentation, including the notes in the green box. |
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Cause: SharePoint URL is not a valid SharePoint Online system.
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Check the URL. |
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Test The test can pass even if the referenced tenant is not your tenant but a SharePoint Online tenant of someone else! |
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Application Option "oauth2AllowImplicitFlow" not enabled
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oauth OAuth implicit flow has to be enabled for the application in the Azure portal. Azure Active Directory Admin has to make sure to explicitly save manifest/configuration after editing. |
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| Permissions have to be configured and afterwards and afterward, consent has to be granted by an administrator for the application in the Azure portal. Might take a few minutes to update. |
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Either timeout or blocked third party cookies; to narrow down the issue use the button.
At At this point the configuration test checks once more whether the user can do token renewal via a pop-up window. (Intention The intention is to see if 3rd part cookies are the issue.)
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| This message indicates 3rd party cookies are not available via iframe. Check that 3rd party cookies for https://login.microsoftonline.com are enabled in your browser. |
AADSTS50058: A silent sign-in request was sent but no user is signed in. The cookies used to represent the user's session were not sent in the request to Azure AD. This can happen if the user is using Internet Explorer or Edge, and the web app sending the silent sign-in request is in different IE security zone than the Azure AD endpoint (login.microsoftonline.com).
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The reason that the error occurs, is because that a silent sign-in is sent to the "login.microsoftonline.com" endpoint, however, the cookie (that determines if the user is logged in or not) isn't being detected. Make sure the browser accepts third-party cookies and third-party cookies for https://login.microsoftonline.com are enabled in your browser. |
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- Incorrect firewall settings
- The user currently logged in in to SharePoint does not have sufficient permissions. The user needs to have at least visitor permission to for at least one site collection.
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Check firewall settings and permissions of the currently logged-in user in SharePoint. For further investigation please check our knowledge base article Confluence configuration test fails with http error 500. |
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- Incorrect firewall settings
- The user currently logged in in to SharePoint does not have sufficient permissions. The user needs to have at least read permission to at least one list respectively document.
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Check firewall settings and permissions of the currently logged-in user in SharePoint. For further investigation please check our knowledge base article Confluence configuration test fails with http error 500. |
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- Inappropriate firewall settings
- The user currently logged in in to SharePoint does not have sufficient permissions. The user needs to have at least read permission to at least one list respectively document.
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| Check firewall settings and permissions of the currently logged-in user in SharePoint. |
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