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  1. Create a new User Profile Field for the reporter's telephone number, as described in our product documentation.
  2. Update or create a new email template, as described in Atlassian's documentation Add documentation. Add the newly created custom field to the email template of your choice, as described in Atlassian's developer documentation.
    The important code snippets are (remember to insert your own custom field ID):
    • The field's name: $issue.getCustomField("customfield_10000").name
    • The field's value: $issue.getCustomFieldValue("customfield_10000")

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