An essential clue in trouble shooting is the support zip. Our Support Zip and Communardo Support asks will ask in some most cases for the support zip.
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You'll need Confluence Administrator or System Administrator permissions to create a support zip. |
To create a support zip you have to go to General Configuration > Support Tools > Create Support Zip in your Confluence-Administration.Then keep all checkboxes it. The Support Zip is provided via Atlassians Support Tools Plugin which is now part of the main applications from Atlassian:
- JIRA
- Confluence
- Bamboo
- Fisheye/Crucible
Support Tools can be found in your application's administration console. You'll need to be logged in as an Administrator to use the Support Tools.
- JIRA: System > Troubleshooting and support Tools (under System support)
- Confluence: General Configuration > Support Tools (under Administration)
- Bamboo: Overview > Support Tools (under System)
- FishEye/Crucible: Administration > Support Tools (under System Settings)
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To solve you support case we need accurate and specific data. The data in the support zip may contain sensitive information like user names, page titles etc. This information is treated with the utmost care by the support team in accordance with relevant data security laws. It will only be used to solve your support cases and will never be shared with third parties. |
Keep all check boxes selected and choose Create. Confluence will create the support zip file and display its location on The Support Zip will be created and its location will be displayed on the screen. Log in to the Confluence application server to retrieve the file .
or download it via the user interface (available with Support Tools Plugin version 3.9.4 or higher).
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With all newer versions you can download the Support Zip via the user interface! |
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