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  1. Create a new custom field
    1. In case of UPJ field: Create a new User Profile Field for the reporter's telephone number, as described in our product documentation.
  2. Update or create a new email template, as described in Atlassian's documentation.
  3. Add the newly created custom field to the email template of your choice, as described in Atlassian's developer documentation.
    The important code snippets are (remember to insert your own custom field ID):
    • The field's name: $issue.getCustomField("customfield_10000").name
    • The field's value: $issue.getCustomFieldValue("customfield_10000")

Filter by label (Content by label)
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cqllabel = "jira" and type = "page" and space = "KB"
labelsjira mail-template

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