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Support Tools can be found in your application's administration console. You'll need to be logged in as an Administrator to use the Support Tools Plugin.
- JIRA: System > Support > Troubleshooting and support Tools (under Troubleshooting and under System support)
- Confluence: General Configuration > Support Tools (under Administration)
- Bamboo: Overview > Support Tools (under System)
- FishEye/Crucible: Administration > Support Tools (under System Settings)
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To solve you support case we need accurate and specific data. The data in the support zip may contain sensitive information like user names, page titles etc. This information is treated with the utmost care by the support team in accordance with relevant data security laws. It will only be used to solve your support cases and will never be shared with third parties. |
Keep all check boxes selected and choose Create. The Support Zip will be created and its location will be displayed on the screen. Log in to the application server to retrieve the file or download it via the user interface (available with Support Tools Plugin version 3.9.4 or higher).
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With version 3.9.4 all newer versions you can download the Support Zip via the user interface! |
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