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In order to To analyze a support case for our apps, support might ask you to adjust the logging level for a certain logger/package. The way to do this differs based on the Atlassian product you want to adjust logging for.

Adding logging for a package of a Confluence App

• See "Add logging for an additional class or package" in the Atlassian Documentation about changing the logging configuration.

• Use the package and log level provided by our support.

Adding logging for a package of a Jira App

• See Temporarily changing the logging level at the Atlassian documentation

  in order

  to find the logging configuration.

• Find the "Default Loggers" section and click "Configure"

• In the overlay add the new package by using the package and log level provided by our support.

Adding logging for a package of a Bitbucket App

• You have to use a terminal command for Bitbucket to configure logging at runtime.

• See Enabling debug logging at runtime

  at

  in the Atlassian documentation for examples.

  • Use the package and log level provided by our support with the example terminal command for the "specific logger"