Evaluate and resolve Confluence configuration test results (SharePoint Online)

Successful run of the configuration test

After a successful run of the configuration test, it should look like this:

Open

In case errors occur potential problems, their causes, and possible solutions are listed below.

Potential problems and causes

Problem regarding "Confluence Base Url" 

This could be provoked by the following causes:

1. The Confluence URL specified under Confluence Administration > General configuration > Site configuration > Server Base URL does not conform with the given URL in the browser.

2. The Confluence URL does not start with "HTTPS": The SharePoint Connector for Confluence requires Confluence to be called over HTTPS.

Problem regarding "Local Storage" 

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Problem regarding "Setup Connector for Azure AD" 

Client ID should not be empty (can still be wrong e.g. not being set up with Azure without being detected as wrong in this step).

Problem regarding "Login via Azure AD"

Login requires the user to click a button to prevent blocking by the browser. Some browsers might still block the login pop-up.

The workaround is to have users deactivate the pop-up blocker at least for their confluence domain as originating (and https://login.microsoftonline.com/ as the domain of the pop-up if this can/has to be specified).

If there is an error message in the login window then the message provided by login.microsoftonline.com can help to determine whether one of the following issues is the case:

1. application ID is not known to the Azure Active Directory used for that user

2. reply URL is not set up

Problem regarding "Azure Application Configuration"

Potential error Messages:

Provided SharePoint Online Url is not registered with the tenant.

Cause: SharePoint URL is not a valid SharePoint Online system.

Application Option "oauth2AllowImplicitFlow" not enabled

Administrator has to configure and grant permissions for all users for this application

Either timeout or blocked third party cookies; to narrow down the issue use the button.

  At this point the configuration test checks once more whether the user can do token renewal via a pop-up window. (The intention is to see if 3rd part cookies are the issue.)

It looks like third party cookies for https://login.microsoftonline.com/ are blocked by your browser.

AADSTS50058: A silent sign-in request was sent but no user is signed in. The cookies used to represent the user's session were not sent in the request to Azure AD. This can happen if the user is using Internet Explorer or Edge, and the web app sending the silent sign-in request is in different IE security zone than the Azure AD endpoint (login.microsoftonline.com).

Problem regarding "Search Sites" 

This problem could be caused by one of the following:

1. Incorrect firewall settings

2. The user currently logged in to SharePoint does not have sufficient permissions. The user needs at least visitor permission for at least one site collection.

Problem regarding "Search Lists" respectively "Search Documents"

This problem could be caused by one of the following:

1. Incorrect firewall settings

2. The user currently logged in to SharePoint does not have sufficient permissions. The user needs to have at least read permission to at least one list respectively document.

Problem regarding "Load List" respectively "Load Document"

This problem could be caused by one of the following:

1. Inappropriate firewall settings

2. The user currently logged in to SharePoint does not have sufficient permissions. The user needs to have at least read permission to at least one list respectively document.

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