Atlassian Jira Service Management (JSM) support

SharePoint Connector for Confluence DC - Jira Service Management with Confluence DC

We have tested our SharePoint Connector (file and list macro) across all modern browsers (Firefox, Edge, Chrome) when embedding it in a JSM DC knowledge base article.

There are no real limitations. All macros work as intended. It must be noted that pop-ups should not be blocked by the browser, and 3rd-party cookies are also permitted.

While viewing it, we noticed the content is slightly cropped on the left and right. But this is also true of other Confluence content on the site.

An advantage of the DC version of JSM is that Atlassian opens Confluence directly for editing the page, so there are no restrictions in edit mode, and it can be edited the same way as usual.

SharePoint Connector for Confluence Cloud - Jira Service Management Cloud with Confluence Cloud

We have tested our SharePoint Connector (file and list macro) across all modern browsers (Firefox, Edge, Chrome) when embedding it in a JSM Cloud knowledge base article.

There is no problem viewing embedded content. The login works smoothly here. It must be noted that pop-ups should not be blocked by the browser, and 3rd-party cookies are also permitted.

But there are restrictions on opening macros in edit mode within the knowledge base article. The reason is that Atlassian embeds Confluence content directly in the JSM Cloud portal. This leads to problems with 3rd party content due to nested iframes.

A workaround is to open the knowledge base page directly in Confluence Cloud, as in the DC/Server implementation. Here, the edit mode works as usual, and macros open without any problems.