To solve you support case we need accurate and specific data. The data in the HAR files may contain sensitive information. This information is treated with the utmost care by the support team in accordance with relevant data security laws. It will only be used to solve your support cases and will never be shared with third parties.
HAR is the short form for HTTP ARchive format, which tracks all the logging of web browser's interaction with a site.
HAR files can be a requirement for troubleshooting issues specifically for problems listed below:
Performance Issue: slow page load, timeout when performing certain task
Page rendering : incorrect page format, missing information
To diagnose support problems, the network tab can be used: