When will we be helping you?
Our business hours are Monday - Friday, 9AM-5PM CET/CEST.
Communardo will be closed on major German and Saxon holidays.
New Years Day (January 1st)
Good Friday (April 2nd, 2021)
Easter Monday (April 5th, 2021)
Labor Day (May 1st)
Ascension Day (May 13th, 2021)
Whit Monday (May 24th, 2021)
Day of German Unity (October 3rd)
Reformation Day (October 31st)
Penance Day (November 17th, 2021)
Christmas Eve (December 24th)
Christmas (December 25th)
Second Christmas Day (December 26th)
New Years Eve's (December 31st)
How fast will we help you?
We try to assist you as fast as possible. In order to react faster in urgent cases, we need you to prioritize your issue. When you create a support request with severity "Level 1" to Communardo, our first response will be within 1 hour from the time of your request. Support requests with severity "Level 2" will receive a first response within 4 hours, "Level 3" 8 hours, and "Level 4" within 24 hours.
Communardo will not provide assistance for apps and solutions on platforms which are not supported by the app version or Atlassian, including not supported web browsers and database versions. See the Atlassian Marketplace for version details of Communardo apps.