Communardo Help Center
  1. Communardo Help Center
  2. Communardo App Support

Communardo App Support

Contact support for help with your Communardo products. Our support language is English.

Report a problem to us

A report of undesired behavior of the app


The app documentations can be found at the Communardo Product Center.

Required fields are marked with an asterisk*

Please choose the affected app(s).

Please describe what you need in brief (one sentence).

Please note:
CUTE extensions (including sample extensions) are not covered by product support

Level 4

Level 1: Application down or major malfunction affecting business and high number of staff
Level 2: Serious degradation of application performance or functionality
Level 3: Application issue that has moderate impact to the business
Level 4: Issue that has minimal impact on business and can be tolerated for a reasonable period

You can find the Support Entitlement Number here: https://communardo.atlassian.net/wiki/x/tCUlg

Which version of the app are you using?
Which Confluence/JIRA/Bitbucket/SharePoint version are you using?

If you are working with the Cloud that information is enough, no specific version necessary.

Drag and drop files, paste screenshots, or browse

Please provide us with the support zip. Feel free to add screenshots and other files that might help us help you.
You can retrieve the support zip via the following instructions: https://communardo.atlassian.net/wiki/x/FXqmAQ

Powered by Jira Service Management
{"xsrfToken":"711275cc922d05ccefc0d944db34e4ba0f709fbf_lout","branding":{"id":"4","key":"scp","name":"Communardo App Support","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/63","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c20612","headerLinkHoverBGColor":"#c20612","headerBadgeColor":"#c20612"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e397d138-fe2a-41d7-b5be-df2a6346f549/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZWYxNzUwZC1iYmJhLTQwMjQtYTc1NC1jNDMzYzBmZDA1NTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmUzOTdkMTM4LWZlMmEtNDFkNy1iNWJlLWRmMmE2MzQ2ZjU0OSI6WyJyZWFkIl19LCJleHAiOjE3NTA4MTk0ODMsIm5iZiI6MTc1MDgxODg4M30.Orr7O-MD4_tCsm4AH8_l7AS8X5ewenLl0X2NiKIfn88&client=cef1750d-bbba-4024-a754-c433c0fd0552&mode=fit","logoId":"e397d138-fe2a-41d7-b5be-df2a6346f549","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Communardo Help Center","sharedPortalName":"Communardo Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"hu-HU":{"localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"helpCenterTitle":"Willkommen im Communardo Help Center","sharedPortalName":"Communardo Help Center","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Communardo Help Center","sharedPortalName":"Communardo Help Center","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"sk-SK":{"localeDisplayName":"Slovak (Slovakia)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"it-IT":{"localeDisplayName":"Italian (Italy)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"ro-RO":{"localeDisplayName":"Romanian (Romania)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0000dd","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/abcc63a0-1bc8-4b75-a031-586830cb0b1b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZWYxNzUwZC1iYmJhLTQwMjQtYTc1NC1jNDMzYzBmZDA1NTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFiY2M2M2EwLTFiYzgtNGI3NS1hMDMxLTU4NjgzMGNiMGIxYiI6WyJyZWFkIl19LCJleHAiOjE3NTA4MTk0ODMsIm5iZiI6MTc1MDgxODg4M30.MjGrydWGyWBDopnstrdNgIboyZZDT59xQH4tcffVqz8&client=cef1750d-bbba-4024-a754-c433c0fd0552&height=300&mode=fit","bannerMediaApiFileId":"abcc63a0-1bc8-4b75-a031-586830cb0b1b","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#040040","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"4","key":"scp","projectId":10465,"serviceDeskId":4,"name":"Communardo App Support","description":"<p>Contact support for help with your Communardo products. Our support language is English.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"41","name":"Have a question about making the most of your app?","descriptionHtml":"<p><br class=\"atl-forced-newline\"> The <b>app documentations</b> can be found at the <a href=\"https://communardo-products.atlassian.net/wiki/spaces/HOME/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Communardo Product Center</a>.</p>","callToAction":"Have a question about making the most of your app?","introHtml":"<p>General question regarding installation or configuration</p>","icon":10903,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10903","groups":[12],"key":""},{"id":"701","name":"Join our beta program","descriptionHtml":"<p>Request access to the Communardo Beta Program here. We’ll review and follow up with the next steps</p>","callToAction":"Join our beta program","introHtml":"<p>Early access to upcoming features—your input matters</p>","icon":10911,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10911","groups":[12],"key":""},{"id":"48","name":"Migration Support","descriptionHtml":"","callToAction":"Migration Support","introHtml":"<p>Let us help you with the app migration process</p>","icon":10896,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10896","groups":[12],"key":""},{"id":"42","name":"Miss a feature in your app?","descriptionHtml":"<p><br class=\"atl-forced-newline\"> The <b>app documentations</b> can be found at the <a href=\"https://communardo-products.atlassian.net/wiki/spaces/HOME/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Communardo Product Center</a>.</p>","callToAction":"Miss a feature in your app?","introHtml":"<p>Suggest an improvement for your app</p>","icon":10863,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10863","groups":[12],"key":""},{"id":"46","name":"Partner Fast Lane","descriptionHtml":"<p>You can find the apps documentation <a href=\"https://communardo-products.atlassian.net/wiki/spaces/HOME/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a></p>","callToAction":"Partner Fast Lane","introHtml":"<p>Request by a Marketplace Partner or Solution Partner. Other requests will be re-organized</p>","icon":10919,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10919","groups":[12],"key":""},{"id":"40","name":"Report a problem to us","descriptionHtml":"<p><br class=\"atl-forced-newline\"> The <b>app documentations</b> can be found at the <a href=\"https://communardo-products.atlassian.net/wiki/spaces/HOME/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Communardo Product Center</a>.</p>","callToAction":"Report a problem to us","introHtml":"<p>A report of undesired behavior of the app</p>","icon":10864,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10864","groups":[12],"key":""},{"id":"47","name":"Request Demo","descriptionHtml":"","callToAction":"Request Demo","introHtml":"<p>Let us show you how you can use a Communardo app</p>","icon":10886,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10886","groups":[12],"key":""},{"id":"44","name":"Support Escalation","descriptionHtml":"<div class=\"panel\" style=\"border-width: 1px;\">\n <div class=\"panelContent\">\n <p>If you want to escalate an existing support issue you created, you can use this form. Please enter the ID in the form \"SCP-xxxxxx\" below.</p>\n </div>\n</div>","callToAction":"Support Escalation","introHtml":"<p>Escalate an existing support issue</p>","icon":10876,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10876","groups":[12],"key":""},{"id":"635","name":"Validated user entitlement","descriptionHtml":"<p>The out-of-office feature in <em>User Profiles for Jira Cloud</em> has been transferred to a dedicated new app with enhanced capabilities. As a valued customer, we’re offering you a <b>100% discount for the first 12 months</b> on our new app, <em>Out of Office Sync for Jira and Microsoft</em>. Please provide your <b>entitlement number</b> and we’ll get back to you with a promotion code*.</p>","callToAction":"Validated user entitlement","introHtml":"<p>Specific temporary request for customers of User Profiles for Jira Cloud</p>","icon":10875,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10875","groups":[12],"key":""},{"id":"43","name":"E-Mail Request","descriptionHtml":"","callToAction":"E-Mail Request","introHtml":"","icon":10536,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""}],"reqGroups":[{"id":12,"name":"App Support"}],"orderMapping":{"12":[40,42,41,47,46,48,701,44,635]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d2f1ce9f-8c06-3eba-9a25-55399b19a255","appLinkName":"System Confluence","appLinkUrl":"https://communardo.atlassian.net/wiki","spaceKey":"KB","spaceName":"Communardo Knowledge Base","spaceUrl":"https://communardo.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"SCP","serviceDeskId":4,"kbLinkDomainURLs":["https://communardo.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SCP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZWYxNzUwZC1iYmJhLTQwMjQtYTc1NC1jNDMzYzBmZDA1NTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNDY1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTA4MjAwODMsIm5iZiI6MTc1MDgxODg4M30.KLSfbjA7nmxhxFPpXhvMD8Hf7Hj9qT-QYOLHnjk-ds4","targetCollection":"upload-project-10465","endpointUrl":"https://api.media.atlassian.com","clientId":"cef1750d-bbba-4024-a754-c433c0fd0552","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":40,"projectId":10465,"issueType":{"id":"10102","name":"Incident"},"form":{"name":"Report a problem to us","descriptionHtml":"<p><br class=\"atl-forced-newline\" /> The <b>app documentations</b> can be found at the <a href=\"https://communardo-products.atlassian.net/wiki/spaces/HOME/overview\" class=\"external-link\" rel=\"nofollow noreferrer\">Communardo Product Center</a>.</p>","callToAction":"Report a problem to us","intro":"<p>A report of undesired behavior of the app</p>","instructions":"<p><br class=\"atl-forced-newline\" /> The <b>app documentations</b> can be found at the <a href=\"https://communardo-products.atlassian.net/wiki/spaces/HOME/overview\" class=\"external-link\" rel=\"nofollow noreferrer\">Communardo Product Center</a>.</p>","icon":10864,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10864","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_11683","fieldConfigId":"12074","label":"App","description":"Please choose the affected app(s).","descriptionHtml":"<p>Please choose the affected app(s).</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"14833","label":"Accessibility for Confluence","selected":false,"children":[]},{"value":"16044","label":"Activity Streams for Bitbucket","selected":false,"children":[]},{"value":"14866","label":"Advanced Panelboxes for Confluence Cloud","selected":false,"children":[]},{"value":"14865","label":"Advanced Panelboxes for Confluence on premise","selected":false,"children":[]},{"value":"14864","label":"Advanced Search for Confluence","selected":false,"children":[]},{"value":"16045","label":"Beautiful Math for Confluence (LaTeX, AsciiMath, MathML)","selected":false,"children":[]},{"value":"14834","label":"Categories for Bitbucket","selected":false,"children":[]},{"value":"16046","label":"Code Review Assistant for Bitbucket","selected":false,"children":[]},{"value":"14863","label":"Confidential Fields with Data Residency for Jira","selected":false,"children":[]},{"value":"14862","label":"Content Scheduler for Confluence","selected":false,"children":[]},{"value":"16047","label":"Create Branch Wizard for Bitbucket","selected":false,"children":[]},{"value":"14861","label":"Custom Field Option Synchroniser","selected":false,"children":[]},{"value":"16048","label":"DevSensei Auto Merge for Bitbucket","selected":false,"children":[]},{"value":"16049","label":"DevSensei PR Workflow Automation | Code Owners for Bitbucket Cloud","selected":false,"children":[]},{"value":"16050","label":"DevSensei PR Workflow Automation | Code Owners for Bitbucket on premise","selected":false,"children":[]},{"value":"14860","label":"Enterprise Theme for Confluence","selected":false,"children":[]},{"value":"14859","label":"External Links for Confluence","selected":false,"children":[]},{"value":"16051","label":"Include Code Quality for Bamboo","selected":false,"children":[]},{"value":"16053","label":"Include Code Quality for Bitbucket Cloud","selected":false,"children":[]},{"value":"16052","label":"Include Code Quality for Bitbucket on premise","selected":false,"children":[]},{"value":"16054","label":"Include Dependency Check for Bamboo","selected":false,"children":[]},{"value":"16055","label":"Include from Bitbucket to Confluence Cloud","selected":false,"children":[]},{"value":"16056","label":"Include from Bitbucket to Confluence on premise","selected":false,"children":[]},{"value":"16057","label":"Include from GitHub to Confluence Cloud","selected":false,"children":[]},{"value":"16058","label":"Include from GitHub to Confluence on premise","selected":false,"children":[]},{"value":"16059","label":"Include from GitLab™ to Confluence","selected":false,"children":[]},{"value":"15385","label":"Jenkins Jobs Integration for Jira","selected":false,"children":[]},{"value":"16060","label":"Jupyter Viewer for Confluence Cloud","selected":false,"children":[]},{"value":"16061","label":"Jupyter Viewer for Confluence on premise","selected":false,"children":[]},{"value":"14835","label":"Legacy SharePoint Connector","selected":false,"children":[]},{"value":"14836","label":"Metadata for Confluence Cloud","selected":false,"children":[]},{"value":"14837","label":"Metadata for Confluence on premise","selected":false,"children":[]},{"value":"15384","label":"MOCO Time Tracking for Jira","selected":false,"children":[]},{"value":"14858","label":"Navitabs - Navigation Macros for Confluence Cloud","selected":false,"children":[]},{"value":"14857","label":"Navitabs - Navigation Macros for Confluence on premise","selected":false,"children":[]},{"value":"15813","label":"No More Secrets for Jira (PII Scanner, Secret Detection)","selected":false,"children":[]},{"value":"15714","label":"Out of Office Sync for Jira and Microsoft","selected":false,"children":[]},{"value":"14838","label":"Process Management Suite for Confluence","selected":false,"children":[]},{"value":"16062","label":"Pull Request Checklist Buddy for Bitbucket Cloud","selected":false,"children":[]},{"value":"16063","label":"Pull Request Checklist Buddy for Bitbucket on premise","selected":false,"children":[]},{"value":"16143","label":"Pull Request Checklist Buddy for GitHub","selected":false,"children":[]},{"value":"14856","label":"Redirect for Confluence","selected":false,"children":[]},{"value":"16067","label":"Repository Templates for Bitbucket","selected":false,"children":[]},{"value":"14839","label":"SharePoint Connector for Confluence Cloud","selected":false,"children":[]},{"value":"14840","label":"SharePoint Connector for Confluence on premise","selected":false,"children":[]},{"value":"14841","label":"SharePoint Connector for Jira Cloud","selected":false,"children":[]},{"value":"14842","label":"SharePoint Connector for Jira on premise","selected":false,"children":[]},{"value":"14843","label":"SubSpace Navigation for Confluence Cloud","selected":false,"children":[]},{"value":"14844","label":"SubSpace Navigation for Confluence on premise","selected":false,"children":[]},{"value":"14855","label":"Templates for Blog Posts for Confluence","selected":false,"children":[]},{"value":"14854","label":"Translations for Confluence Cloud","selected":false,"children":[]},{"value":"14853","label":"Translations for Confluence on premise","selected":false,"children":[]},{"value":"14845","label":"User Profiles for Confluence Cloud","selected":false,"children":[]},{"value":"14846","label":"User Profiles for Confluence on premise","selected":false,"children":[]},{"value":"14847","label":"User Profiles for Jira (Microsoft Attributes Sync) Cloud","selected":false,"children":[]},{"value":"14848","label":"User Profiles for Jira (Microsoft Attributes Sync) on premise","selected":false,"children":[]},{"value":"14852","label":"Viewtracker - Analytics for Confluence Cloud","selected":false,"children":[]},{"value":"14851","label":"Viewtracker - Analytics for Confluence on premise","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"How can we help? (in brief)","description":"Please describe what you need in brief (one sentence).","descriptionHtml":"<p>Please describe what you need in brief (one sentence).</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Please add any details that might help us help you.","description":"*Please note*:\\\\ CUTE extensions (including sample extensions) are not covered by product support","descriptionHtml":"<p><b>Please note</b>:<br class=\"atl-forced-newline\"> CUTE extensions (including sample extensions) are not covered by product support</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10458","fieldConfigId":"10628","label":"Severity","description":"*Level 1*: Application down or major malfunction affecting business and high number of staff \\\\ *Level 2*: Serious degradation of application performance or functionality \\\\ *Level 3*: Application issue that has moderate impact to the business \\\\ *Level 4*: Issue that has minimal impact on business and can be tolerated for a reasonable period","descriptionHtml":"<p><b>Level 1</b>: Application down or major malfunction affecting business and high number of staff <br class=\"atl-forced-newline\"> <b>Level 2</b>: Serious degradation of application performance or functionality <br class=\"atl-forced-newline\"> <b>Level 3</b>: Application issue that has moderate impact to the business <br class=\"atl-forced-newline\"> <b>Level 4</b>: Issue that has minimal impact on business and can be tolerated for a reasonable period</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11330","label":"Level 4","selected":true,"children":[]},{"value":"11331","label":"Level 3","selected":false,"children":[]},{"value":"11332","label":"Level 2","selected":false,"children":[]},{"value":"11333","label":"Level 1","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10514","fieldConfigId":"10622","label":"Please enter your SEN “SEN-” or Entitlement Number “E-”","description":"You can find the Support Entitlement Number here: https://communardo.atlassian.net/wiki/x/tCUlg","descriptionHtml":"<p>You can find the Support Entitlement Number here: <a href=\"https://communardo.atlassian.net/wiki/x/tCUlg\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://communardo.atlassian.net/wiki/x/tCUlg</a></p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"environment","fieldId":"environment","fieldConfigId":"","label":"Version of the app and system","description":"Which version of the app are you using?\\\\Which Confluence/JIRA/Bitbucket/SharePoint version are you using?\\\\ \\\\If you are working with the *Cloud* that information is enough, no specific version necessary.","descriptionHtml":"<p>Which version of the app are you using?<br class=\"atl-forced-newline\">Which Confluence/JIRA/Bitbucket/SharePoint version are you using?<br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">If you are working with the <b>Cloud</b> that information is enough, no specific version necessary.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Please provide us with the support zip. Feel free to add screenshots and other files that might help us help you.\\\\You can retrieve the support zip via the following instructions: https://communardo.atlassian.net/wiki/x/FXqmAQ","descriptionHtml":"<p>Please provide us with the support zip. Feel free to add screenshots and other files that might help us help you.<br class=\"atl-forced-newline\">You can retrieve the support zip via the following instructions: <a href=\"https://communardo.atlassian.net/wiki/x/FXqmAQ\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://communardo.atlassian.net/wiki/x/FXqmAQ</a></p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/40","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/40","calendarParams":{"firstDay":0,"date":"2025-06-25T04:34:43+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d2f1ce9f-8c06-3eba-9a25-55399b19a255","appLinkName":"System Confluence","appLinkUrl":"https://communardo.atlassian.net/wiki","spaceKey":"KB","spaceName":"Communardo Knowledge Base","spaceUrl":"https://communardo.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"SCP","serviceDeskId":4,"kbLinkDomainURLs":["https://communardo.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZWYxNzUwZC1iYmJhLTQwMjQtYTc1NC1jNDMzYzBmZDA1NTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNDY1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTA4MjAwODMsIm5iZiI6MTc1MDgxODg4M30.KLSfbjA7nmxhxFPpXhvMD8Hf7Hj9qT-QYOLHnjk-ds4","targetCollection":"upload-project-10465","endpointUrl":"https://api.media.atlassian.com","clientId":"cef1750d-bbba-4024-a754-c433c0fd0552","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=communardo","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"711275cc922d05ccefc0d944db34e4ba0f709fbf_lout","baseUrl":"https://communardo.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://communardo.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"cef1750d-bbba-4024-a754-c433c0fd0552","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"c80e74850e344b2b9cafc3e1c3f1f8a3","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}