{"xsrfToken":"c5222bdd2d9b8e0884f448ddc41fc9a3584e1ecc_lout","branding":{"id":"4","key":"scp","name":"Communardo App Support","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/19","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#961a2a","headerLinkHoverBGColor":"#961a2a","headerBadgeColor":"#961a2a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/12bc5ab2-e727-4c7d-8af4-0476e7fc028c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZWYxNzUwZC1iYmJhLTQwMjQtYTc1NC1jNDMzYzBmZDA1NTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEyYmM1YWIyLWU3MjctNGM3ZC04YWY0LTA0NzZlN2ZjMDI4YyI6WyJyZWFkIl19LCJleHAiOjE3MzE4NzIwMjYsIm5iZiI6MTczMTg3MTQyNn0.sR8CsXqOqTsX8sWgbnGuD2cYxii9eflPG2VM571tNY0&client=cef1750d-bbba-4024-a754-c433c0fd0552&mode=fit","logoId":"12bc5ab2-e727-4c7d-8af4-0476e7fc028c","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Communardo Help Center","sharedPortalName":"Communardo Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen im Communardo Help Center","sharedPortalName":"Communardo Help Center","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Communardo Help Center","sharedPortalName":"Communardo Help Center","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ec6607","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/e4b113f1-cc76-4739-a42a-60b69767a54c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZWYxNzUwZC1iYmJhLTQwMjQtYTc1NC1jNDMzYzBmZDA1NTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU0YjExM2YxLWNjNzYtNDczOS1hNDJhLTYwYjY5NzY3YTU0YyI6WyJyZWFkIl19LCJleHAiOjE3MzE4NzIwMjYsIm5iZiI6MTczMTg3MTQyNn0.044HJiEsCqHYBYGaCHWYQvd10CnVLqCz7XVlndHDLKA&client=cef1750d-bbba-4024-a754-c433c0fd0552&height=300&mode=fit","bannerMediaApiFileId":"e4b113f1-cc76-4739-a42a-60b69767a54c","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"4","key":"scp","projectId":10465,"serviceDeskId":4,"name":"Communardo App Support","description":"<p>Contact support for help with your Communardo products. Our support language is English.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"41","name":"Have a question about making the most of your app?","descriptionHtml":"<p><br class=\"atl-forced-newline\"> The <b>app documentations</b> can be found at the <a href=\"https://communardo.atlassian.net/wiki/spaces/HOME/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Communardo Product Center</a>.</p>","callToAction":"Have a question about making the most of your app?","introHtml":"<p>General question regarding installation or configuration</p>","icon":10520,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[12],"key":""},{"id":"48","name":"Migration Support","descriptionHtml":"","callToAction":"Migration Support","introHtml":"<p>Let us help you with the app migration process</p>","icon":10473,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[12],"key":""},{"id":"42","name":"Miss a feature in your app?","descriptionHtml":"<p><br class=\"atl-forced-newline\"> The <b>app documentations</b> can be found at the <a href=\"https://communardo.atlassian.net/wiki/spaces/HOME/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Communardo Product Center</a>.</p>","callToAction":"Miss a feature in your app?","introHtml":"<p>Suggest an improvement for your app</p>","icon":10539,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[12],"key":""},{"id":"46","name":"Partner Fast Lane","descriptionHtml":"<p>You can find the app documentations <a href=\"https://communardo.atlassian.net/wiki/spaces/HOME/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a></p>","callToAction":"Partner Fast Lane","introHtml":"<p>Request by a Marketplace Partner or Solution Partner. Other requests will be re-organized</p>","icon":10530,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[12],"key":""},{"id":"47","name":"Request Demo","descriptionHtml":"","callToAction":"Request Demo","introHtml":"<p>Let us show you how you can use a Communardo app</p>","icon":10458,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[12],"key":""},{"id":"40","name":"Submit a problem report to us","descriptionHtml":"<p><br class=\"atl-forced-newline\"> The <b>app documentations</b> can be found at the <a href=\"https://communardo.atlassian.net/wiki/spaces/HOME/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Communardo Product Center</a>.</p>","callToAction":"Submit a problem report to us","introHtml":"<p>A report of undesired behavior of the app</p>","icon":10545,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[12],"key":""},{"id":"44","name":"Support Escalation","descriptionHtml":"<div class=\"panel\" style=\"border-width: 1px;\">\n <div class=\"panelContent\">\n <p>If you want to escalate an existing support issue you created, you can use this form. Please enter the ID in the form \"SCP-xxxxxx\" below.</p>\n </div>\n</div>","callToAction":"Support Escalation","introHtml":"<p>Escalate an existing support issue</p>","icon":10532,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[12],"key":""},{"id":"43","name":"E-Mail Request","descriptionHtml":"","callToAction":"E-Mail Request","introHtml":"","icon":10536,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"45","name":"Need help with the Communardo SocialQMS?","descriptionHtml":"","callToAction":"Need help with the Communardo SocialQMS?","introHtml":"<p>For customers who are still using the QMS solution</p>","icon":10533,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[],"key":""}],"reqGroups":[{"id":12,"name":"App Support"}],"orderMapping":{"12":[40,42,41,47,46,44,48]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d2f1ce9f-8c06-3eba-9a25-55399b19a255","appLinkName":"System Confluence","appLinkUrl":"https://communardo.atlassian.net/wiki","spaceKey":"KB","spaceName":"Communardo Knowledge Base","spaceUrl":"https://communardo.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"SCP","serviceDeskId":4,"kbLinkDomainURLs":["https://communardo.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SCP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZWYxNzUwZC1iYmJhLTQwMjQtYTc1NC1jNDMzYzBmZDA1NTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNDY1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzE4NzI2MjYsIm5iZiI6MTczMTg3MTQyNn0.n9KSzPEgDifHMgInLQ8XrrTS67F6CGMEDJPMD6l-80Q","targetCollection":"upload-project-10465","endpointUrl":"https://api.media.atlassian.com","clientId":"cef1750d-bbba-4024-a754-c433c0fd0552","tokenDurationInMins":20}},"sharedPortal":{"name":"Communardo Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://communardo.atlassian.net/wiki","kbLinkDomainURLs":["https://communardo.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=communardo","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"c5222bdd2d9b8e0884f448ddc41fc9a3584e1ecc_lout","baseUrl":"https://communardo.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://communardo.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"cef1750d-bbba-4024-a754-c433c0fd0552","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"87b3d17dd41e47f6a3e6c8db0e69c693","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}