{"xsrfToken":"40740f9f55f7d54c4e2dfb31fffb17c1cb60bd2e_lout","branding":{"id":"4","key":"scp","name":"Communardo App Support","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/63","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c20612","headerLinkHoverBGColor":"#c20612","headerBadgeColor":"#c20612"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e397d138-fe2a-41d7-b5be-df2a6346f549/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZWYxNzUwZC1iYmJhLTQwMjQtYTc1NC1jNDMzYzBmZDA1NTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmUzOTdkMTM4LWZlMmEtNDFkNy1iNWJlLWRmMmE2MzQ2ZjU0OSI6WyJyZWFkIl19LCJleHAiOjE3NTA4MTk0MjcsIm5iZiI6MTc1MDgxODgyN30.j5s21hySH9QoABwVjm40fGhPGa6qBCwUfWgnyH6O83I&client=cef1750d-bbba-4024-a754-c433c0fd0552&mode=fit","logoId":"e397d138-fe2a-41d7-b5be-df2a6346f549","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Communardo Help Center","sharedPortalName":"Communardo Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"hu-HU":{"localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"helpCenterTitle":"Willkommen im Communardo Help Center","sharedPortalName":"Communardo Help Center","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Communardo Help Center","sharedPortalName":"Communardo Help Center","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"sk-SK":{"localeDisplayName":"Slovak (Slovakia)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"it-IT":{"localeDisplayName":"Italian (Italy)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"ro-RO":{"localeDisplayName":"Romanian (Romania)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0000dd","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/abcc63a0-1bc8-4b75-a031-586830cb0b1b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZWYxNzUwZC1iYmJhLTQwMjQtYTc1NC1jNDMzYzBmZDA1NTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFiY2M2M2EwLTFiYzgtNGI3NS1hMDMxLTU4NjgzMGNiMGIxYiI6WyJyZWFkIl19LCJleHAiOjE3NTA4MTk0MjcsIm5iZiI6MTc1MDgxODgyN30.d83kZDSS7LuZ04B9ZLeG1zNGAyGa5wtlaSPYybsMOZM&client=cef1750d-bbba-4024-a754-c433c0fd0552&height=300&mode=fit","bannerMediaApiFileId":"abcc63a0-1bc8-4b75-a031-586830cb0b1b","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#040040","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"4","key":"scp","projectId":10465,"serviceDeskId":4,"name":"Communardo App Support","description":"<p>Contact support for help with your Communardo products. Our support language is English.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"41","name":"Have a question about making the most of your app?","descriptionHtml":"<p><br class=\"atl-forced-newline\"> The <b>app documentations</b> can be found at the <a href=\"https://communardo-products.atlassian.net/wiki/spaces/HOME/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Communardo Product Center</a>.</p>","callToAction":"Have a question about making the most of your app?","introHtml":"<p>General question regarding installation or configuration</p>","icon":10903,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10903","groups":[12],"key":""},{"id":"701","name":"Join our beta program","descriptionHtml":"<p>Request access to the Communardo Beta Program here. We’ll review and follow up with the next steps</p>","callToAction":"Join our beta program","introHtml":"<p>Early access to upcoming features—your input matters</p>","icon":10911,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10911","groups":[12],"key":""},{"id":"48","name":"Migration Support","descriptionHtml":"","callToAction":"Migration Support","introHtml":"<p>Let us help you with the app migration process</p>","icon":10896,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10896","groups":[12],"key":""},{"id":"42","name":"Miss a feature in your app?","descriptionHtml":"<p><br class=\"atl-forced-newline\"> The <b>app documentations</b> can be found at the <a href=\"https://communardo-products.atlassian.net/wiki/spaces/HOME/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Communardo Product Center</a>.</p>","callToAction":"Miss a feature in your app?","introHtml":"<p>Suggest an improvement for your app</p>","icon":10863,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10863","groups":[12],"key":""},{"id":"46","name":"Partner Fast Lane","descriptionHtml":"<p>You can find the apps documentation <a href=\"https://communardo-products.atlassian.net/wiki/spaces/HOME/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a></p>","callToAction":"Partner Fast Lane","introHtml":"<p>Request by a Marketplace Partner or Solution Partner. Other requests will be re-organized</p>","icon":10919,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10919","groups":[12],"key":""},{"id":"40","name":"Report a problem to us","descriptionHtml":"<p><br class=\"atl-forced-newline\"> The <b>app documentations</b> can be found at the <a href=\"https://communardo-products.atlassian.net/wiki/spaces/HOME/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Communardo Product Center</a>.</p>","callToAction":"Report a problem to us","introHtml":"<p>A report of undesired behavior of the app</p>","icon":10864,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10864","groups":[12],"key":""},{"id":"47","name":"Request Demo","descriptionHtml":"","callToAction":"Request Demo","introHtml":"<p>Let us show you how you can use a Communardo app</p>","icon":10886,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10886","groups":[12],"key":""},{"id":"44","name":"Support Escalation","descriptionHtml":"<div class=\"panel\" style=\"border-width: 1px;\">\n <div class=\"panelContent\">\n <p>If you want to escalate an existing support issue you created, you can use this form. Please enter the ID in the form \"SCP-xxxxxx\" below.</p>\n </div>\n</div>","callToAction":"Support Escalation","introHtml":"<p>Escalate an existing support issue</p>","icon":10876,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10876","groups":[12],"key":""},{"id":"635","name":"Validated user entitlement","descriptionHtml":"<p>The out-of-office feature in <em>User Profiles for Jira Cloud</em> has been transferred to a dedicated new app with enhanced capabilities. As a valued customer, we’re offering you a <b>100% discount for the first 12 months</b> on our new app, <em>Out of Office Sync for Jira and Microsoft</em>. Please provide your <b>entitlement number</b> and we’ll get back to you with a promotion code*.</p>","callToAction":"Validated user entitlement","introHtml":"<p>Specific temporary request for customers of User Profiles for Jira Cloud</p>","icon":10875,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10875","groups":[12],"key":""},{"id":"43","name":"E-Mail Request","descriptionHtml":"","callToAction":"E-Mail Request","introHtml":"","icon":10536,"iconUrl":"https://communardo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""}],"reqGroups":[{"id":12,"name":"App Support"}],"orderMapping":{"12":[40,42,41,47,46,48,701,44,635]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d2f1ce9f-8c06-3eba-9a25-55399b19a255","appLinkName":"System Confluence","appLinkUrl":"https://communardo.atlassian.net/wiki","spaceKey":"KB","spaceName":"Communardo Knowledge Base","spaceUrl":"https://communardo.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"SCP","serviceDeskId":4,"kbLinkDomainURLs":["https://communardo.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SCP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZWYxNzUwZC1iYmJhLTQwMjQtYTc1NC1jNDMzYzBmZDA1NTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNDY1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTA4MjAwMjcsIm5iZiI6MTc1MDgxODgyN30.IHI4BVnze3QPED8gAzp8HkTgGYa8NOi5zf7Ufgk2QZI","targetCollection":"upload-project-10465","endpointUrl":"https://api.media.atlassian.com","clientId":"cef1750d-bbba-4024-a754-c433c0fd0552","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Communardo Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://communardo.atlassian.net/wiki","kbLinkDomainURLs":["https://communardo.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}