Problem

The custom fields for issues in one or more projects are not synchronized, but in some they are.

Cause

User Profiles for Jira has no Edit issues permission on the projects to update the custom fields.

 Solution

Grant the necessary permissions to User Profiles for Jira. To achieve this you have the following options:

• The first option involves assigning the Edit Issues permission to the atlassian-addons-project-access project role, which will grant the permission for all installed apps. Without modification, this would be the Jira default.

• Alternatively, the Edit Issues permission can be granted to the atlassian-addons-admin group, which grant the permission for all apps with global administer permissions.

• Finally, the Edit Issues permission can be assigned to a single user, Upj Cloud, exclusively for our app. The Upj Cloud user is automatically created from Jira when User Profiles for Jira is installed.

By implementing any of the methods, User Profiles for Jira will have the required permissions to effectively update custom fields on issues, which is essential for meeting the needs of User Profiles for Jira and ensuring smooth functionality of it.

If you do not want certain projects to be synchronized, you can remove the custom fields from the projects via the context setting of the specific custom field. More about that topic you will find in the documentation: https://communardo-products.atlassian.net/wiki/spaces/UPFJC/pages/9666836/Custom+field+configuration#Constrain-custom-fields-via-contexts .

If this doesn't help, please contact us by raising a support request.