Custom fields values are not being populated upon Jira issue creation
Problem
When a new issue is created in Jira, the custom field values are not automatically populated by our application. However, this problem does not occur when updating existing Jira issues.
Cause
Our application relies on receiving events from Atlassian whenever an issue is created or updated. We then promptly update the custom field values based on these events. The cause of the custom fields not being updated upon issue creation could be that our application is not receiving the necessary event from your Jira instance when an issue is created.
Solution
To address this issue, please follow the steps below:
Check the workflow transition responsible for issue creation.
Ensure that firing a Issue Create event is included in the post functions of this transition.
If firing a Issue Create event is not present in the post functions, it needs to be added. This will ensure that our application receives the necessary event when an issue is created and can populate the custom field values accordingly.
If you have followed these steps and the issue persists, please contact us by raising a support request.