Problem
After adding a User Profile Field, configuring the mapping for LDAP attibute(s) and a manual synchronisation an error message is shown:
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If the "Type" is DELEGATING you can currently not retrieve data from your user directory because the connected directory is delegated. This means that all user data is stored in JIRA and you only get the authentication data from the directory. If there is no special reason for this type, we recommend switching to Active Directory or OpenLDAP (without delegation).
If you need to use the delegated connection, you still can use User Profiles for JIRA, but the synchronization won't work. The users can fill in their data manually in their profiles.
Field Configuration for the affected User Profile Fields
Please make sure, that you've mapped the referenced LDAP attribute correctly:
- surrounded by %%:
%%attributeName%% - correct spelling:
%%phone%%instead of%%pohne%% case sensitivity:
%%department%%instead of%%Department%%
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If you still experience this issue, please raise a request in our customer portal and provide us the following information:
Please execute a manual synchronization again and provide us the support zip afterward. |
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