Unable to synchronize a User Profile Field with Active Directory (JIRA)

Owned by Stephanie Hoffmann
Last updated: Mar 28, 2023 by Yelyzaveta BurdaVersion comment
2 min read

Problem

After adding a User Profile Field, configuring the mapping for LDAP attibute(s) and a manual synchronisation an error message is shown:

The profile data for 0 users has been synchronized with the configured directories in 0.0 seconds.

For the following attributes no values were found in the configured 
directories. This could mean that those attributes do not exist in the 
directories. Please review the attribute mappings in the relevant 
profile elements.
• <field name(s)>

Solution

Please check the following points:

Configuration Summary of your LDAP-based directory (such as Microsoft Active Directory)

If the "Type" is DELEGATING you can currently not retrieve data from your user directory because the connected directory is delegated. This means that all user data is stored in JIRA and you only get the authentication data from the directory. If there is no special reason for this type, we recommend switching to Active Directory or OpenLDAP (without delegation).

If you need to use the delegated connection, you still can use User Profiles for JIRA, but the synchronization won't work. The users can fill in their data manually in their profiles.

Field Configuration for the affected User Profile Fields

Please make sure, that you've mapped the referenced LDAP attribute correctly:

  • surrounded by %%: %%attributeName%%
  • correct spelling: %%phone%% instead of %%pohne%%

  • case sensitivity: %%department%% instead of %%Department%%

If you still experience this issue, please raise a request in our customer portal and provide us the following information:

  • a screenshot of the complete field configuration for the affected User Profile Field(s)
  • the Configuration Summary of the user directory

Please execute a manual synchronization again and provide us the support zip afterward.