An essential clue in trouble shooting is the support zip. Our Communardo Support asks in some cases for the support zip.
You'll need Confluence Administrator or System Administrator permissions to create a support zip.
To create a support zip you have to go to General Configuration > Support Tools > Create Support Zip in your Confluence-Administration.
Then keep all checkboxes selected and choose Create. Confluence will create the support zip file and display its location on the screen. Log in to the Confluence server to retrieve the file.
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