Does the click-to-call function work with VoIP?

Owned by Almuth Boehme [Communardo]
Last updated: Mar 16, 2023 by Judith WinklerVersion comment
1 min read


If a telephone number element is configured in the user profiles, can the click-to-call function be used only with instant messengers or does it work e.g. with Skype for Business or a Smartphone?

Solution

The number will be called via the application which is configured for the “tel” protocol on the client, e.g. Skype 4 Business on a PC or the telephone app on a Smartphone.

If such an application is not yet configured, the user will be asked to choose one.

You can find additional details in the documentation.