To solve you support case we need accurate and specific data. The data in the console log may contain sensitive information. This information is treated with the utmost care by the support team in accordance with relevant data security laws. It will only be used to solve your support cases and will never be shared with third parties.
Sometimes for support it is helpful to analyze the output of browser console logs. Following there is an instruction on how to save the output to a file.
Steps
Chrome
- Open up Chrome and enable the Developer Tools.
- Select the console tab.
- Be sure to select to display "All" messages
- Right-click in the body > Select "Save as...".
- Attach the file to the support ticket.
Firefox
Unfortunately there is no straight-on way to achieve this in Firefox. Whar you can do:
- Press F12 or go to Tools > Web Developer > Console
- Select the console tab.
- Be sure to select to display "All" messages
- Right-click in the body > Select "Select all".
- Right-click in the body > Select "Copy messages to clipboard".
- Paste the content of the clipboard to any text editor and save it.
- Attach the file to the support ticket.
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