Organization chart only shows current user

Owned by Caroline Klein [Communardo]
Last updated: Jun 10, 2021 by Franz Reichard [Communardo]Version comment
1 min read

Problem

The organization chart only shows the user themselves, not their superior, employees, or peers.

Solution

Go through the following questions:

  1. Is the "Manager" field set in the Administration as depicted in the screenshot in Organization Charts (v 3.3)? We recommend choosing the field "Manager" for clarity instead of other user fields.
  2. Check in the configuration of the Manager field (via Confluence Administration - User Profile Configuration), if in the section Field Type Configuration the field type is set to "Userfield" and the checkbox for "The field value is a DN reference to the user" is checked. Are both these settings present?
  3. Is the Manager field also synchronized with the Active Directory?
  4. Please check that the Manager field for all the users is filled with other valid users (or for testing purposes, make sure that the users you want to display are part of a sensible hierarchy based on the values in the Manager field).
  5. Please check, depending on the macro you are using, either the values for "Levels of Parents" and "Levels of Children" or "Maximal Level of Children". You have to set the values at least to "1" to see any parents/children.