LDAP Directory synchronization not working correctly for user profile elements
Problem
The synchronization of LDAP users to Confluence is not working correctly. After the synchronization, users have some of their attributes shown properly but changes/modifications in the LDAP directory did not get synchronized and information is not updated on the user profiles in Confluence.
Cause
The issue occurred because the Confluence administrator only tried to synchronize data from the LDAP directory on Administration Console > Users & Security > User Directories > Synchronize.
In this case, the general LDAP synchronization will only handle the synchronization of some standard user fields, such as username, first name, last name, display name, email, password, etc. This is the normal Confluence behavior.
You can check these standard user attributes (and modify LDAP mapping for them) by going to User Directories > Edit your configured LDAP directory > expand User Schema Settings on the Configure LDAP User Directory view.
https://confluence.atlassian.com/doc/connecting-to-an-ldap-directory-229838241.html#ConnectingtoanLDAPDirectory-UserSchemaSettings gives more details about this.
Every other user profile element that you have activated LDAP mapping for using “User Profiles for Confluence”, will be synchronized only by performing synchronization provided by our app (for more details: https://communardo-products.atlassian.net/wiki/spaces/upp/pages/519242306/Synchronization+v+3.5).
Solution
To have all the information synchronized, you can start a “Manual Synchronization” :
Go to: Administration Console > Users & Security > User Profile Configuration > Advanced Options
Click “Start Synchronization” button on the “Manual Synchronization” section. It will start a full synchronization.
Full synchronization is a resource-consuming task. It’s recommended you start it outside of business hours!
Remember: You can choose other ways to synchronize user profile elements - as explained in https://communardo-products.atlassian.net/wiki/spaces/upp/pages/519242306/Synchronization+v+3.5.