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Evaluate and resolve Confluence configuration test results (SharePoint on-premise)

Evaluate and resolve Confluence configuration test results (SharePoint on-premise)

This article applies exclusively to the older SharePoint Connectors for Confluence 1.12.x and 2.x with SharePoint Server (on-premises) support. It is not relevant for the current version 3.x or the cloud solution.

Successful run of the configuration test

After a successful run of the configuration test, it should look like this:

Image 1: Successful run of the configuration test (click to enlarge)

 

In case errors occur, potential problems, their causes, and possible solutions are listed below.

Potential problems and causes

Problem regarding "Confluence Base URL" 

This could be provoked by the following causes:

  1. The Confluence URL specified under Confluence Administration > General configuration > Site configuration > Server Base URL does not match the URL displayed in the browser.

  2. The Confluence URL does not start with "HTTPS": The SharePoint Connector for Confluence requires Confluence to be called over HTTPS.

Problem regarding "Local Storage" 

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An indicated problem does not definitely mean that the SharePoint Connector for Confluence won't work properly.

 

Consider that other browsers may yield different results. This applies in particular to browsers on the end-user machines.

Problem regarding "Get Access token for SharePoint" 

This problem could be caused by one of the following:

  • The SharePoint URL is incorrect, or SharePoint is unreachable.

  • The user is not logged in to SharePoint.

    • In this case, a login dialog should appear directly during the "Save and check" process. 

    • Entering the correct credentials and clicking "ok" should solve the problem. (If the credentials are not correct, the login dialog will appear anew.)

    • Clicking "Cancel" in the login dialog will cause the problem.

 

Try accessing SharePoint in the browser (use the same URL that is specified under "SharePoint URL" above). Log in to SharePoint.

Problem regarding "Search Sites" 

This problem could be caused by one of the following:

  1. Incorrect firewall settings

  2. The user currently logged in to SharePoint does not have sufficient permissions. The user must have at least visitor permissions for at least one site collection.

Check firewall settings and permissions of the currently logged-in user in SharePoint.

For further investigation, please check our knowledge base article Confluence configuration test fails with HTTP error 500.

Problem regarding "Search Lists" respectively "Search Documents"

This problem could be caused by one of the following:

  1. Incorrect firewall settings

  2. The user currently logged in to SharePoint does not have sufficient permissions. The user needs at least read permission on at least one list or document.

Check firewall settings and permissions of the currently logged-in user in SharePoint.

For further investigation, please check our knowledge base article Confluence configuration test fails with HTTP error 500.

Problem regarding "Load List" and "Load Document"

This problem could be caused by one of the following:

  1. Inappropriate firewall settings

  2. The user currently logged in to SharePoint does not have sufficient permissions. The user needs at least read permission on at least one list or document.

Check firewall settings and permissions of the currently logged-in user in SharePoint.